1 Introduction
At CRDPay, founded and operated by Md Humayun Kabir, we are committed to providing reliable, transparent, and professional software for agencies, freelancers, consultants, and businesses.
This Refund & Cancellation Policy explains our voluntary 7-Day Money-Back Guarantee, subscription renewal terms, cancellation procedures, and refund request process.
This policy applies to eligible purchases of CRDPay software subscriptions. It does not apply to payments between agencies using CRDPay and their own clients.
2 Our 7-Day Money-Back Guarantee
We offer a 7-Day Money-Back Guarantee for the first eligible paid subscription purchase of CRDPay.
If you are not satisfied with our software, you may request a full refund within seven (7) calendar days of your initial qualifying purchase.
This guarantee applies to eligible first purchases of:
- Starter — Monthly or Annual
- Professional — Monthly or Annual
- Agency — Monthly or Annual
The seven-day period begins on the date your initial payment is successfully completed. To qualify, your refund request must be submitted within seven calendar days of that transaction.
You do not need to provide a detailed reason for requesting a refund under this guarantee. Simply contact hello@crdpay.com with your account email and order or transaction reference, if available.
3 Refund Eligibility
Our voluntary 7-Day Money-Back Guarantee applies to:
- The first qualifying paid subscription purchase.
- Eligible Starter, Professional, and Agency subscriptions.
- Requests submitted within seven calendar days of the initial successful payment.
- Purchases made through an authorized payment provider.
The voluntary guarantee ordinarily does not apply to:
- Subsequent subscription renewals.
- Repeat purchases intended to misuse the introductory guarantee.
- Previously refunded subscriptions purchased again for the same purpose.
- Custom Enterprise agreements, unless expressly included in the agreed offer.
These limitations apply only to our voluntary guarantee. They do not remove statutory rights, remedies for defective services, or rights provided under applicable payment-provider terms.
4 Subscription Billing and Automatic Renewal
CRDPay may offer monthly and annual subscription plans. Where automatic renewal is available and selected, your subscription will renew at the disclosed billing interval unless canceled before the next renewal, subject to the applicable purchase terms.
The applicable subscription price, billing frequency, renewal conditions, and any taxes or additional charges will be disclosed before checkout.
Automatic renewal will only apply to plans for which recurring billing has been properly enabled and disclosed. If a plan requires manual renewal, the applicable renewal process will be explained separately.
The voluntary 7-Day Money-Back Guarantee ordinarily applies only to the first eligible payment, not every recurring renewal.
5 How to Cancel Your Subscription
You may request cancellation of your subscription at any time.
Depending on the available billing functionality, cancellation may be completed through:
- Your CRDPay Billing & Plan dashboard.
- The subscription management facility provided by the payment provider identified at checkout.
- A direct request sent to hello@crdpay.com.
If self-service cancellation is unavailable, you may contact our support team to request assistance.
For a recurring subscription, cancellation will stop future renewals in accordance with the applicable billing terms and effective cancellation date. Cancellation does not automatically create a refund for a previous payment.
6 Access After Cancellation
If you cancel an active paid subscription without receiving a refund, your eligible paid access will generally continue until the end of the current paid billing period, subject to applicable terms. After the subscription expires, certain paid features may become unavailable or restricted.
When an eligible payment is fully refunded, the corresponding paid subscription access may end when the refund is confirmed.
Existing workspace data will be handled in accordance with our Terms of Service, Privacy Policy, and applicable data retention procedures. Cancellation alone does not mean that all project files or account records are immediately deleted.
7 Refunds for Renewals and Technical Issues
Subscription renewals are not ordinarily covered by our voluntary introductory 7-Day Money-Back Guarantee. However, we recognize that some situations may require additional review.
If you experience:
- An incorrect or duplicate charge.
- An unauthorized transaction.
- A material technical issue preventing substantial use of the purchased service.
- A billing error.
- A failure to provide the purchased service as described.
Please contact hello@crdpay.com. We will review the issue and work toward an appropriate resolution, subject to applicable law and the authorized payment provider's terms. The seven-day voluntary period does not exclude legally required remedies.
8 Statutory Consumer Rights
Our 7-Day Money-Back Guarantee is an additional voluntary benefit. It does not replace, restrict, or override rights granted by applicable consumer protection laws.
Depending on your country, purchase circumstances, and the nature of the digital service, you may be entitled to a longer withdrawal period or additional remedies.
For example, eligible consumers in certain jurisdictions, including the European Union and United Kingdom, may have a 14-day statutory withdrawal right, subject to applicable conditions and exceptions. Where mandatory legal protections provide greater rights than our voluntary guarantee, those protections take precedence.
9 Payment Processing
CRDPay uses WooCommerce as part of its website's commerce and order-management infrastructure. Subscription payments, when enabled, are processed through the authorized payment provider identified during checkout.
The applicable payment provider may handle payment authorization, transaction processing, refunds, and relevant billing records according to its terms.
CRDPay does not require customers to share full payment card numbers, card security codes, or passwords by email when requesting a refund.
10 Refund Processing Time
Once a refund has been approved, it will be submitted through the applicable authorized payment provider. The time required for the refunded amount to appear in your account depends on the provider, payment method, and issuing financial institution (typically 5 to 10 business days).
We will communicate available refund status information when appropriate. We cannot guarantee a specific bank posting date. A refund request being received does not mean the payment has already been refunded.
11 Plan Upgrades and Downgrades
Customers may be able to upgrade or downgrade their subscriptions through the supported CRDPay billing interface. Where applicable, differences in pricing, billing dates, prorated adjustments, and the effective date of the change will be disclosed before confirmation.
An upgrade, downgrade, or billing-cycle change does not automatically restart the voluntary introductory refund period. Applicable statutory protections remain unaffected.
12 Enterprise and Custom Plans
Enterprise plans may involve individually negotiated pricing, features, billing conditions, or contractual commitments. Refund and cancellation arrangements for Enterprise customers will follow their agreed terms and applicable law.
The standard voluntary 7-Day Money-Back Guarantee does not automatically apply to custom Enterprise contracts unless expressly included in the agreed offer.
13 Fraud Prevention and Misuse
We reserve the right to review refund requests involving suspected fraud, unauthorized transactions, or attempts to misuse the voluntary guarantee. We may request information reasonably necessary to verify the transaction.
We will not use this review process to deny lawful statutory rights or remedies. Customers remain entitled to contact their authorized payment provider concerning legitimate billing disputes.
14 How to Request a Refund
To request a refund, follow these straightforward steps:
For an eligible introductory guarantee request, a detailed explanation of dissatisfaction is not required. Refunds will be processed through the appropriate authorized payment provider. Please do not include passwords, full payment card numbers, or other sensitive financial credentials.
15 Changes to This Policy
We may update this Refund & Cancellation Policy to reflect changes to our Services, subscription offerings, billing arrangements, or legal obligations. Updates will be published on this page with an appropriate effective date.
Changes will not retroactively remove mandatory rights or contractual protections applicable to earlier purchases. Material changes will be communicated where required by law or contract.
16 Contact Information
For refund requests, subscription cancellation assistance, billing questions, or customer support:
CRDPay is committed to transparent subscription billing, fair refund handling, and clear customer communication.