Troubleshooting
Target Role: Owner
Updated Oct 28, 2026 • 4 min read
Troubleshooting Notification Deliverability and SMTP
Ensure transactional deliverability notifications, sign-off alerts, and client brief emails reach inboxes reliably.
Overview
Timely email notifications are critical for maintaining client sign-off velocity and sprint progress.
Resolution Steps
- Verify Custom SMTP Credentials: If using custom white-label email sending under Workspace Settings → Email Routing, verify that your SMTP host, port (587 or 465), and authentication credentials are valid.
- Check SPF & DKIM Records: Ensure your agency domain DNS includes authorized SPF entries for your sending server.
- Test Send: Use the Send Test Email button in CRDPay settings to verify end-to-end deliverability.