Troubleshooting Target Role: All Updated Oct 28, 2026 • 4 min read

Troubleshooting Missing Invitation Emails and Access

Diagnose why a client or team member has not received their workspace invitation email and how to resend.

Symptoms

A newly invited team specialist or client contact reports they have not received their invitation email.

Check Spam / Quarantine Folders: Corporate email filters frequently quarantine automated onboarding invitations. Have the recipient search for emails from crdpay.com.
Resend Invitation from Admin: Navigate to Team → Pending Invitations, locate the user, and click Resend Invitation.
Copy Direct Activation Link: Workspace owners can copy the unique invitation URL directly from the dashboard and transmit it securely to the recipient via Slack or direct email.