Troubleshooting Target Role: All Updated Oct 28, 2026 • 4 min read

Troubleshooting Login and Authentication Issues

Resolve password errors, expired session tokens, browser cookie mismatches, and email verification blocks.

Symptoms

You enter your email and password at /login/, but the page returns an error message or fails to authenticate.

Resolution Steps

  1. Verify Email Spelling: Ensure there are no leading or trailing spaces in the email field.
  2. Check Email Verification: If your workspace requires verified emails, check your inbox for an activation email from CRDPay.
  3. Clear Browser Cookies: Stale authentication cookies can occasionally block token refresh. Clear cookies for crdpay.com or try an Incognito window.
  4. Trigger a Password Reset: Visit /forgot-password/ to establish fresh credentials.
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Account Security Password Resets and Sessions
 Next Guide →
Troubleshooting Missing Invitation Emails and Access

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