Troubleshooting Target Role: All Updated Oct 28, 2026 • 4 min read

Troubleshooting File Uploads and Attachment Limits

Resolve file upload failures, understand supported file extensions, and handle attachment quota limits.

Supported File Formats

CRDPay supports PNG, JPG, SVG, WebP, PDF, MP4, and standard ZIP archives.

Resolution Steps

  • Check File Size: The maximum single file upload limit is 250 MB on standard plans and 1 GB on Agency tiers.
  • Check Workspace Storage Quota: Ensure your workspace has not exceeded its total storage allocation under Workspace Settings → Usage.
  • Network Timeouts: Large video assets require stable connections. If a timeout occurs, try compressing the file or providing a live Figma/cloud link.
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